These systems are set to “high performance”, no system sleep, panels set to sleep after 45 minutes, and the “. Since I never found a resolution, I simply pulled all the Dell mice and replaced them with the old Lenovo mice, and the panels slept fine. Still no resolution, so I install the Lenovo mice and move on. In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench. I spent hours checking Windows settings, BIOS settings, trying fixes found on the internet, but the issue persisted. Most systems only went into screen saver, and the two panels that did sleep eventually woke up back to the login window. Fast-forward now to September , and this issue is still gnawing at me.
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I spent hours checking Windows settings, BIOS settings, trying fixes found on the internet, but the issue persisted.
MOCZUL-DELL DELL MOUSE 6 BUTTON LASER MOUSE WITH USB CABLE – 6 BUTTON
Still no resolution, so I install the Lenovo mice and move on. One of the last tests I did was also the most telling. This test proved my theory!
I saw about packets in about 2 hours, compared to about 60 packets in 6 hours on the same mousepad but running in normal sensitivity mode 1-LED. Since I never found a resolution, I simply pulled all the Dell mice and replaced them with the old Lenovo mice, del the panels slept fine.
I then let the systems go idle and watched them for minutes. We imaged these with a custom built Windows 7 image. Fast-forward a few months to April It may not moczull a safety issue, but certainly affects the systems ability to reach sleep consistently which causes higher power consumption and will reduce the life of panels that can’t reach sleep mode.
The best part in all this is that the mouse also affects non-Dell systems. I attempted to get this issue raised to Dell through our reps, but this also failed. DefaultUser” screen saver for the login screen set to “blank” after 3 minutes. I contacted Dell first-level support through Chat, but this didn’t go very far. It is truly fascinating watching a room of 20 systems where the panels are randomly changing states, intermittently coming out of screen saver to the login window, or panels going to sleep xell to wake up again, never going into screen saver or never reaching sleep.
I have put up this page in delk hopes of helping anyone else that has seen weird sleep issues when a Dell MOCZUL model mouse is attached to your system.
These systems are set to “high performance”, no system sleep, panels set to sleep after 45 minutes, and the “. The original Lenovo mice never had this problem. And some would come out of screen saver or sleep back to the login screen. I had a theory that the MOCZUL was incorrectly detecting movement, and by turning up the DPI setting button on the top of the mouse to its highest value, it would amplify this effect.
After the systems had sat idle for a few hours I noticed that only about half the panels were sleeping, where instead all should be.
As of late September I have finally reached someone at Dell above level 1, and am in the process of diagnosing mkuse issue. In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench.
Sometimes they are enough to stop sleep, or screen saver. Putting the mouse on a rough nylon mousepad really brings out the issue. I am determined to get this brought up to Dell’s attention, hopefully second level or higher. I take these into the lab and they all cause the sleep problem, so this issue affects the whole model line, at least 16 months. What seems to be happening is the packets that are being sent from the mouse don’t always push the panel out of sleep mode or out of screen saver, but instead seem to reset the internal timer for activating panel sleep.
Combining the high-sensitivity movement mode 4-LED with a mousepad produced much more than the normal amount of packets for Wireshark to capture. Most systems we deploy don’t have mousepads, and instead run on the bare desk. It also caused the same issue on the Lenovo system. It was when I disconnected the mouse and keyboard that the panels went to sleep.
DELL USB WIRED MOUSE MOCZUL-DELL
Fast-forward now to Septemberand this issue is still gnawing at me. A WireShark capture with the USB plugin showed intermittent packets being received from the mouse when they were sitting idle.
All the panels should have gone to sleep after 45 minutes, but instead only one did. The problem was finally isolated to the mouse Now I have about 5 different production dates to test.